Who is DDMF?
DDMF was founded in 2006 by Christian Siedschlag (PhD), a physicist and musician, with the goal to create affordable, high quality, no-nonsense audio software. Since that time, DDMF has grown to become a well-known name in the audio industry and is routinely named as one of the most innovative small companies around. Initially focusing on equalizers, the spectrum of available effects has grown over the years, covering standard studio effects as well as cutting-edge products that boldly go where no man has gone before… ;-).
Can I install DDMF software on more than one computer?
The license is very generous in this respect: you may actually install the software on all computers you personally own. There is no copy protection tied to the machine hardware or anything like that. For studios or other “bigger” organisations, we trust on the decency of our customers to know when a certain limit of installs has been exceeded (if you start to approach, say, 10 installations I’d appreciate it if you’d start to think about purchasing an additional license).
Can I get my money back?
We strongly believe in the quality of our products and are very much convinced they’ll serve you well. We also try to be as helpful as possible with all installation or other technical issues. Nevertheless, we also know that it’s impossible to fulfill everyone’s expectations, so if for any reason during the first 30 days after purchase you decide that your decision was a mistake, you’ll get your money back. All we ask for is just a little bit of feedback in order to be able to make the DDMF product line even better…
I cannot find Plugindoctor in my list of plugins?
Plugindoctor is not a plugin itself, but a standalone app that can load other plugins. As such, you will find it in your applications directory.
I get no sound in Virtual Audio Recorder?
Windows10 now requires explicit microphone access for V.A.R. to function (since the virtual audio driver is technically a microphone, and Microsoft has increased the security restrictions). Please follow these guidelines.
No signal in Plugindoctor's hardware loop?
This is also a microphone access rights issue: to be able to analyze what is coming back from your hardware loop, Plugindoctor must be granted access rights to the input channels of your audio devive, which are technically microphones. For Windows, follow the link in the previous question. For Mac: please go to System Settings –> Security/Privacy –> Microphone and either check the box next to Plugindoctor, or uncheck and re-check it once if it has already been checked.
Tell me about 32/64 bit plugins?
All DDMF plugins come both in 32 and 64 bit format, which means they will run without issues in the ever increasing number of 64 bit digital audio workstations. To make a long story short, a 64 bit program can address vastly more memory space than a 32 bit program (where the limit is 4 Gigabyte), so whenever you can, you should use a 64 bit host.
Now one common issue is that a 64 bit host can only load 64 bit plugins, which leaves a lot of older 32 bit plugins stranded. With the release of Metaplugin v3, however, it is possible to directly load 32 bit plugins in Metaplugin even if it is running in a 64 bit process. There’s no need anymore for 3rd party bit bridging solutions, the whole process is happening seamlessly behind the scenes, and the 32 bit plugins will display their UIs just as if they were true 64 bit plugins.
ProTools is giving me an error message?
When ProTools is showing you an error message when trying to load a newly installed DDMF plugin for the first time, it usually helps to remove said plugin from the AAX folder, start ProTools once, close it again and run the DDMF installer a second time. Please contact DDMF support if this procedure doesn’t help.
What are the system requirements?
There are no “hard” requirements in terms of processing power or memory. All reasonably recent PCs or (Intel) Macs should have plenty of power to handle the highly optimized DDMF effects with ease. PowerPC Macs are not supported anymore… Concerning operating systems, Windows XP or higher is required. On the Mac side, DDMF is slowly shifting from 10.5 to 10.6 as a minimum requirement. Please look at the individual product page for specific info. For the plugins you need a host (a DAW or a digital audio workstation). Specifically, a VST host on Windows, a VST or AU host on Mac or ProTools (8 or higher) on Windows or Mac. After all, you can always download the free demo versions to see if your system is up to speed. Which brings us to the…
All DDMF effects are available as demo versions without any time limit. The only limitations are a slight noise buzz every now and then and, depending on your host, disabled saving of your settings.
Do you allow license transfers?
License transfers are in principle possible, with a $5 fee per plugin. If a plugin has been purchased at a reduced price as part of a bundle, only the whole bundle may be transferred, not an individual plugin. Special offers are usually not for resale, this will be explicitly mentioned on a per case basis.